Cancellation and Refund Policy

Cancellation Policy:

Nidharshana Sarees believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • Nidharshana Sarees does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Refund Policy:

  • All customers are requested to take the parcel opening video as soon as the package is arrival. It will help us to understand damaged parcel or sarees for refund or exchange sarees.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
  • Customers can initiate a return request on the following circumstances:
    • Item is damaged or manufacturing defects
    • Wrong product delivered or color different from ordered
  • Customer has to raise a return request by reaching us through our official numbers mentioned in website with the order details & the return reason. Customer must provide the photograph of the defective product and our order number reference. If you have parcel opening video will help us to understand your concern
  • Our support team will analyze the return request and approve the same. 
  • Once a return is approved, our Customer service team will provide the address for the return of material. Once the product is received, we will initiate the refund.
  • Customer must return the product in original condition, unaltered and unused.  The saree must have folding as on original.
  • All the refunds will be credited to the same payment mode through which the order was paid. In case of any Refunds approved by the Nidharshana Sarees, it’ll take 6-8 days for the refund to be processed to the end customer.

Refunds or Exchange not entertained under the below circumstances: 

  •  Return / Cancellation is not accepted in case found alteration done on the product (e.g. the blouse piece is removed or cut or falls stitching done on saree), or any evidence of usage found.  
  • Return or refund will not be entertained for the customer liking or disliking of the product on their conception. Customer must understand the fabric details mentioned in the website and clearly explained during the online media from Nidharshana sarees.
  • Kindly give attention to details of the product fabrics before purchasing the product.

 Phonepe Payment gateway policies: 

  • Return Policy outlining guidelines for products being returned by your customers, which must include the return process and eligibility criteria.
  • Shipping Policy outlining guidelines for products being shipped to your customers, which must include shipping timelines, product return process (for physical and digital - products), and order tracking details, if available.
  • Refund/Cancellation Policy outlining guidelines for refunds and cancellations, which must include refund/cancellation timelines and eligibility criteria. Cases of no refund/cancellation should clearly be mentioned.